Customer Cancellation Policy

RETURN/CANCELLATION OF A PRODUCT THEY NO LONGER WANT

 

Customer can cancel an order in one of two ways listed below.

  1. Use the online form

  2. or Email us at info@flemminggo.com   . 

 

A customer can cancel an order which has already been shipped, by one of the following ways:

  1. If product has been shipped but has not yet been delivered, contact Customer Support and inform them of the same.

  2. If despite informing us, since the package has already left for customer’s address, the customer may return the product through the same courier (ie do not accept the package).

  3. If the customer has received the order, and are now wanting to cancel (ie return the product), then above steps need to be followed

The customer may return any product that they may have received as long as.

  1. The product(s) is unused. 
    The product is retuned in its original condition i.e. the product(s) is returned to us with all its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.

PLEASE NOTE:

To maintain our high standard of hygiene and professional service, we shall accept returns of all items except the following.

  1. Innerwear.

  2. Socks.

  3. Beauty products.

  4. Free items / items purchased during sale.

  5. Jewelry.

  6. Personal care .

For Customer Care and Support Email Us at : customercare@flemmingo.com

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